Overheating Guides for Residents to Improve Customer Satisfaction

Educating residents on how to keep their homes cool during summer months is just as important as designing overheating mitigation measures. In addition to being more comfortable, this should give rise to fewer customer complaints.

Homes are designed for people to live in. Whilst modelling is based on standardised assumptions, all homes are used differently, and people may have different expectations of ‘thermal comfort’.

An overheating guide containing information on avoiding overheating can educate residents on how to use the passive design features that have been installed in order to keep the home cool during the summer months. For example, this could be explaining the most advantageous window opening schedules, how to use the installed ventilation system, and the use of high reflectance blinds to reduce solar gain.

This guide will demonstrate to occupants how their home has been designed to mitigate high summertime temperatures and complies with industry standards for thermal comfort.